Good Health Begins with Water

Return Policy

Return Policy for KYK Alkaline Water Ionizer

We invite you to try the KYK Alkaline Water Ionizer. We are so sure that you will be satisfied that we offer you a 7-day money back guarantee. If at any time in the first 7 days you wish to return your KYK Alkaline Ionizer, we will give you a full refund, less 15% restocking fee, as long as your KYK Alkaline Water Ionizer is returned as new condition* and in its original packing.

*New condition means that the KYK Alkaline Water Ionizer is not scratched, damaged or broken in any way and is returned in proper working order in the original box with all tubings, connectors, parts, user manual etc. The original shipping charges will not be refunded and any return shipping charges must be prepaid by the purchaser.

 

Return Policy for other items

H2O Life Source do not accede to any refund/returns/exchange requests except for the following:

– Item is defective upon receipt

– Wrong size/colour/design delivered

 

Purchaser must inform us within 7 days of the receipt of the item.

In order to facilitate the refund/return/exchange, please follow these steps.

Send an email to H2O Life Source (sales@h2olifesource.com), with the following information:

  1. Item to return
  2. Pictures of the item
  3. Order number
  4. Contact name & number
  5. Reason for requesting a refund
  • Item(s) MUST be returned to H2O Life Source Singapore HQ office within 7 days upon receipt of the product.

We will give you a full refund, to a 15% restocking charge within 7 days of purchase. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

 

Cancellation Policy :

Cancellations will NOT be accepted once an order has gone through.