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Warranty Policy

Warranty Policy




1. The Standard 1-year Warranty is a limited warranty provided by H2O LIFE SOURCE ("H2O") in respect of H2O equipment ("Equipment") distributed by H2O and purchased In Singapore ('the Limited Warranty").


2. The Limited Warranty is valid only In Singapore for the original purchaser (the Purchaser") of the Equipment and is not assignable or transferable.


3. The Limited Warranty covers normal use of the Equipment and defects in material and workmanship subject to these terms and conditions.


4. The Limited Warranty extends for the first twelve (12) months (unless specified otherwise) from the date of purchase of the Equipment (‘Warranty Period').

5. This Warranty Card must be completely and correctly filled in and the purchase date validated by the Dealer's stamp. Failure to do so will render the warranty claim invalid. Please retain this Warranty Card for safekeeping. Lost or damaged Warranty Cards will not be re-issued. The completed Warranty Card and purchase receipt must be presented together with the Equipment at the H2O Service Centre for any servicing durlng the Warranty Period.

6. During the Warranty period, H2O shall provide labour for the repair or replacement of the defective Equipment or parts covered by the Limited Warranty without charge. Any insurance, handling, transportation, delivery or other incidental charges incurred in respect of the Equipment sent in for servicing shall be borne by the Purchaser.

7. All decisions taken by H2O with regards to repairs, replacements or lssues relating to defects of either workmanship or materials shall be conclusive and the Purchaser agrees to be bound by such decision(s). Any defective Equipment or part replaced shall become the property of H2O.

8. The Limited Warranty covers all defects encountered in normal use of the Equipment and does not extend to the following:
a. Loss or damage to the Equipment due to: (i) abuse or tampering by any person other than the authorized personnel of H2O; (ii) negligence and/or misuse including but not limited to, accident, improper storage, exposure to moisture, excessive temperature, sand, dust, dirt, other pollution or other environmental conditions, failure to follow precautions or proper operating instructions stated in the instruction manual including improper installations; (iii) fire, flood, lightning strike or other acts of God; (iv) deficiencies in consumable parts such as battery leakage.

b. Defects, damages or accidents caused by the malfunction, connection to or use of unauthorized parts, including re-conditioned, tampered, re-used or non-genuine H2O accessories and/or consumable items not recommended by H2O. In such event, H2O reserves the right to invalidate the Limited Warranty coverage with immediate effect.

c. If the Warranty Card has been defaced or altered.

d. If the Equipment has had its serial number removed, defaced or altered.

9. The Limited Warranty does not cover consumable items, accessories and optional items including but not limited to filter cartridges, power adapter, cables, connectors, water containers and universal indicator (liquid).

10. The Purchaser acknowledges and agrees that H2O shall bear no responsibility for non-H2O product(s) and/or items and any other peripherals used In connection with the Equipment.

11. To the extent allowed by the applicable local law, the remedies in the Limited Warranty are the Purchaser's sole and exclusive remedies. In no event shall H2O be liable for loss of data or for any incidental, indirect or consequential damages (including loss of anticipated benefits or profits) whether based in contract, tort or otherwise, relating to or arising out of the Equipment.

12. No implied warranty, including that of satisfactory or merchantable quality or fitness for a particular purpose, applies to this Equipment after the Warranty Period. No other warranties (express or implied) or guarantee, except as mentioned herein, given by any person, firm or cooperation with respect to this Equipment shall bind H2O.